FAQ's

Frequently Asked Questions (FAQs)

1. What is Sigma Series?

Sigma Series is a clothing brand that emphasises strength and independence in modern men. We offer premium apparel and content designed to inspire confidence, resilience, and purpose.

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2. Where do you ship to?

We mostly ship in Australia but we also are available for shipping worldwide. Shipping rates and delivery estimates are calculated at checkout based on your location.

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3. How long will my order take to arrive?

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location:

• Australia: 3–6 business days

• International: 6–15 business days
  You’ll receive a tracking number as soon as your order ships.

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4. What is your return policy?

We don't accept returns but refunds may be applicable under the right circumstances. Please visit our Refund Policy page for detailed instructions.

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5. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and a link to follow its progress. If you haven't received this, please check your spam folder or contact us at sigmaseriesclothing@gmail.com

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6. Do you offer exchanges?

No, we do not offer exchanges for size and product issues but we do offer refunds under certain circumstances. If in the case of a potential refund please reach out to sigmaseriesclothing@gmail.com and provide screenshot evidence of the products condition. 

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7. What sizes do you offer?

Our apparel ranges from Small (S) to XX-Large (2XL). Size charts are available on each product page to help you choose the best fit.

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8. Can I cancel or change my order?

If your order hasn’t shipped yet, we may be able to modify or cancel it. Please contact us immediately at sigmaseriesclothing@gmail.com

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10. How do I contact customer service?

You can reach us anytime at sigmaseriesclothing@gmail.com. We aim to respond within 24–48 hours during business days.